Last Updated: 2025
5.1 Nature of Services
GogoOnline provides a platform connecting clients with traditional healers, sangomas, and spiritual advisors ("Advisors"). The services offered through this Platform are spiritual and traditional in nature. As such, outcomes, results, and experiences are inherently personal and cannot be guaranteed. By booking a session through GogoOnline, you acknowledge and accept that the effectiveness of spiritual or traditional healing services varies from person to person and that no specific result is promised or implied.
5.2 General Refund Position
Given the nature of the services provided, GogoOnline operates a limited refund policy. Payments made for completed consultations are generally non-refundable, as the Advisor's time, knowledge, and spiritual engagement have been rendered.
5.3 Eligible Refund Circumstances
A refund or credit may be considered in the following circumstances only:
✅ Eligible
- The Advisor failed to attend a confirmed booking without reasonable notice or rescheduling.
- A technical failure on the GogoOnline Platform (e.g. video call failure not caused by the client) prevented the session from taking place.
- The client cancels at least 24 hours before the scheduled session. Cancellations within 24 hours of the booking are non-refundable.
- A duplicate payment was processed in error.
5.4 Non-Eligible Circumstances
Refunds will not be issued in the following cases:
❌ Not Eligible
- Dissatisfaction with the spiritual guidance, advice, or traditional remedy received, where the session was completed as booked.
- The client's expectation of a specific outcome that was not achieved, as results of spiritual and traditional services cannot be guaranteed.
- Change of mind after a session has commenced or concluded.
- Failure by the client to attend a booked session without prior notice.
5.5 How to Request a Refund
Refund requests must be submitted within 7 days of the session date by contacting GogoOnline at admin@gogoonline.co.za with the following information: your name, booking reference, session date, and reason for the refund request. GogoOnline will review and respond within 5–7 business days.
5.6 Refund Processing
Approved refunds will be processed via the original payment method (Paystack) within 7–10 business days. GogoOnline reserves the right to deduct any applicable processing or platform fees from the refunded amount.
5.7 Dispute Resolution
If you are dissatisfied with the outcome of a refund request, you may escalate the matter to admin@gogoonline.co.za for further review. GogoOnline's decision on refund disputes will be final.
Questions or Concerns?
For any questions regarding this Refund Policy, please contact: