Last Updated: 2025
Site Operator
1. Introduction
These Terms and Conditions ("Terms", "Agreement") govern your use of the Gogoonline website and all related services ("Platform").
By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must stop using the Platform immediately.
2. Nature of the Service
Gogoonline is an online directory and services platform that allows users ("Clients" or "Users") to connect with independent service providers ("Advisors" or "Practitioners"), including but not limited to:
- Traditional healers
- Spiritual advisors
- Psychic mediums
- Wellness practitioners
- Coaches, mentors, and counsellors
- Any other listed service providers
Gogoonline:
- Does not employ or manage Advisors
- Does not guarantee outcomes
- Does not offer professional legal, financial, or medical advice
- Acts only as a listing and/or connection platform
All services provided to Users are the sole responsibility of the independent Advisor delivering them.
3. Disclaimer & Nature of Advice
Gogoonline may verify identity and profile information of Advisors where possible, but:
We cannot guarantee the accuracy, reliability, expertise, or results of any advice, reading, consultation, or service.
All services offered on Gogoonline are for informational, spiritual, entertainment, or general wellness purposes only, unless the Advisor is a legally registered professional.
Important:
If you require medical, psychological, legal, or financial assistance, you must consult a licensed professional.
If you are experiencing a mental health crisis or emergency, contact your local emergency services immediately.
4. Payments and Billing
Depending on how Gogoonline is used, payments may occur in either of the following ways:
A. Directory Listings
Where the User contacts an Advisor directly, Gogoonline is not involved in transactions and is not responsible for any payments, pricing, or disputes.
B. In-Platform Payments (Where Enabled)
If Gogoonline facilitates bookings or payments:
- All payments are processed securely by third-party gateways
- Pricing is displayed on the Platform
- Fees may include VAT and service charges
- Gogoonline does not store card details
- Refunds, if applicable, are at the sole discretion of Gogoonline and subject to review.
5. Refund Policy
5.1 Nature of Services
GogoOnline provides a platform connecting clients with traditional healers, sangomas, and spiritual advisors ("Advisors"). The services offered through this Platform are spiritual and traditional in nature. As such, outcomes, results, and experiences are inherently personal and cannot be guaranteed. By booking a session through GogoOnline, you acknowledge and accept that the effectiveness of spiritual or traditional healing services varies from person to person and that no specific result is promised or implied.
5.2 General Refund Position
Given the nature of the services provided, GogoOnline operates a limited refund policy. Payments made for completed consultations are generally non-refundable, as the Advisor's time, knowledge, and spiritual engagement have been rendered.
5.3 Eligible Refund Circumstances
A refund or credit may be considered in the following circumstances only:
✅ Eligible
- The Advisor failed to attend a confirmed booking without reasonable notice or rescheduling.
- A technical failure on the GogoOnline Platform (e.g. video call failure not caused by the client) prevented the session from taking place.
- The client cancels at least 24 hours before the scheduled session. Cancellations within 24 hours of the booking are non-refundable.
- A duplicate payment was processed in error.
5.4 Non-Eligible Circumstances
Refunds will not be issued in the following cases:
❌ Not Eligible
- Dissatisfaction with the spiritual guidance, advice, or traditional remedy received, where the session was completed as booked.
- The client's expectation of a specific outcome that was not achieved, as results of spiritual and traditional services cannot be guaranteed.
- Change of mind after a session has commenced or concluded.
- Failure by the client to attend a booked session without prior notice.
5.5 How to Request a Refund
Refund requests must be submitted within 7 days of the session date by contacting GogoOnline at admin@gogoonline.co.za with the following information: your name, booking reference, session date, and reason for the refund request. GogoOnline will review and respond within 5–7 business days.
5.6 Refund Processing
Approved refunds will be processed via the original payment method (Paystack) within 7–10 business days. GogoOnline reserves the right to deduct any applicable processing or platform fees from the refunded amount.
5.7 Dispute Resolution
If you are dissatisfied with the outcome of a refund request, you may escalate the matter to admin@gogoonline.co.za for further review. GogoOnline's decision on refund disputes will be final.
6. User Conduct
You agree not to:
- Use the Platform for unlawful or harmful purposes
- Harass, abuse, threaten, or offend Advisors or other users
- Upload harmful, misleading, or inappropriate content
- Attempt to bypass platform security or payment systems
- Request or offer off-platform payments (if using in-platform booking features)
- Impersonate another person or provide false information
- Violate the privacy of Advisors or users
Gogoonline may suspend or terminate accounts for misconduct.
7. Privacy and Data Protection
Your personal data is processed according to the Gogoonline Privacy Policy, which complies with POPIA and applicable international standards.
Gogoonline may process your data for:
- Account creation
- Communication
- Service requests
- Platform improvement
- Security and fraud prevention
By using the Platform, you consent to the use of cookies and analytics per our Privacy Policy.
8. Service Availability
Gogoonline makes reasonable efforts to maintain uptime but cannot guarantee uninterrupted access.
The Platform may experience:
- Scheduled maintenance
- Technical faults
- Network issues
No compensation is owed for outages or downtime.
9. Intellectual Property
All content on the Gogoonline Platform—including logos, text, design, layout, images, and source code—is the exclusive property of GOGOONLINE1 (Pty) Ltd.
You may not:
- Copy
- Distribute
- Modify
- Reproduce
- Resell
- Reverse-engineer
any part of the Platform without written permission.
10. Limitation of Liability
To the maximum extent permitted by law:
- Gogoonline is not liable for any loss, harm, or damage arising from the use of the Platform.
- All services provided by Advisors are done independently.
- Gogoonline is not liable for the acts, omissions, quality, or conduct of Advisors.
- No warranties are made regarding accuracy or reliability of content or consultative outcomes.
- Gogoonline is not responsible for emotional, financial, physical, or spiritual outcomes of services received.
The Platform is provided "as is".
11. Off-Platform Interactions
Gogoonline is not responsible for:
- Meetings arranged privately
- Personal relationships formed
- Payments made off-platform
- Any interactions outside the Platform
All actions taken by Users or Advisors are at their own risk.
12. Indemnity
You agree to indemnify and hold harmless GOGOONLINE1 (Pty) Ltd, its directors, employees, and affiliates from any claim, loss, liability, or expense arising from:
- Your use of the Platform
- Your breach of these Terms
- Your interactions with Advisors
13. Marketing Communication
Gogoonline may contact Users via:
- SMS
- Push notifications
You may opt out at any time.
14. Termination of Access
Gogoonline may suspend or terminate your account:
- If you breach any Terms
- If fraudulent activity is detected
- For platform abuse
- For legal or compliance reasons
You may also request account deletion at any time.
15. International Users
If you are outside South Africa:
- You acknowledge that the Platform is operated from South Africa
- You accept that your data may be processed in SA
- You are responsible for complying with your local laws
16. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any disputes are subject to the jurisdiction of South African courts.
17. Updates to the Terms
Gogoonline may update these Terms at any time.
Continued use of the Platform constitutes acceptance of the updated Terms.
ADVISOR TERMS OF USE
(for Healers, Practitioners & Service Providers)
These Terms apply to anyone who creates a profile or offers services on Gogoonline.
1. Independent Contractor Status
As an Advisor:
- You are not an employee of Gogoonline
- You act as an independent contractor
- You are responsible for your own conduct, content, rates, and service quality
- You handle your own taxes, compliance, and professional obligations
- You may not represent yourself as acting on behalf of GOGOONLINE1 (Pty) Ltd.
2. Accuracy of Information
You agree to:
- Provide truthful and accurate profile information
- Update your details when they change
- Only offer services you are qualified or experienced to offer
- Not misrepresent your skills or results
3. Prohibited Advisor Conduct
You may not:
- Harass or exploit clients
- Make medical, legal, or financial claims without qualifications
- Offer guaranteed outcomes
- Engage in fraud, misrepresentation, or manipulation
- Provide services that violate the law
- Use the Platform to solicit clients for off-platform interactions (if payment system is enabled)
4. Payment Terms (If Using Gogoonline Booking System)
Where Gogoonline enables payments:
- All user payments must be processed through the Platform
- Advisors may not request private payments
- Gogoonline may deduct fees or commissions
- Refund costs may be deducted from future payments
Where Gogoonline does not process payments, Advisors manage their own billing independently.
5. Privacy & Confidentiality
Advisors must:
- Keep client information confidential
- Protect personal data according to POPIA
- Not share client information without consent
6. Suspension & Removal
Gogoonline may suspend or remove Advisor profiles for:
- Misconduct
- Fraud or dishonesty
- Repeated client complaints
- Violation of these Terms
- Illegal practices
- Platform abuse
Termination is at Gogoonline's sole discretion.
7. Governing Law
Advisor Terms are governed by South African law.
Questions or Concerns?
For any questions regarding these Terms, please contact: