Privacy Policy

Last Updated: 2025

Operator / Data Controller

GOGOONLINE1 (Pty) Ltd

Registration No.: 2025/966173/07

Website: www.gogoonline.co.za

1. Introduction

Welcome to Gogoonline ("the Platform"). This Privacy Policy explains how we collect, use, protect, and manage your personal information ("Personal Information") when you use our website, mobile versions, or any digital service provided by Gogoonline.

"Gogoonline", "we", "us", or "our" refers to GOGOONLINE1 (Pty) Ltd, the operator and Data Controller responsible for managing your information.

This Policy complies with:

  • POPIA – Protection of Personal Information Act (South Africa)
  • GDPR – General Data Protection Regulation (EU/UK)
  • CCPA/CPRA – California Consumer Privacy Act (Transparency requirements)

By using our Platform, you agree to this Policy. Please read it alongside our Terms of Use.

2. Who This Policy Applies To

This Policy applies to all:

  • Visitors
  • Users
  • Service providers
  • Clients
  • Customers and platform participants

You must be 18 years or older to use Gogoonline.

3. Information We Collect

A. Information You Provide to Us

We may collect the following information when you register or use the Platform:

  • Name and surname
  • Email address and mobile number
  • Date of birth (age verification and profile accuracy)
  • Account login details
  • Business or service information (if you list your services on Gogoonline)
  • Payment or billing details (processed by secure third-party gateways)
  • Chat messages, service request details, bookings, and communication history
  • Ratings, reviews, uploads, and any other content you submit voluntarily

B. Information Collected Automatically

When you visit our site, we automatically collect:

  • IP address
  • Device type and browser
  • Operating system
  • Referring URL
  • Pages visited and time spent
  • Cookies and tracking identifiers
  • Approximate location (if enabled)

C. Information From Third Parties

We may receive certain data from:

  • Payment processors
  • Advertising partners (Google, Meta, TikTok)
  • Social media platforms when you interact with our content or ads

4. How We Use Your Information

We use your Personal Information to:

  • Create and manage your Gogoonline account
  • Facilitate interactions between users and service providers
  • Process payments and send confirmations
  • Operate, maintain, and improve the Platform
  • Provide customer support
  • Display listings, advertisements, and directory content
  • Prevent fraud and ensure platform safety
  • Comply with legal and regulatory requirements

We do NOT sell your personal data to third parties.

5. Legal Bases for Processing (GDPR Users)

For EU/UK visitors, your data is processed based on:

  • Contract execution – providing services you request
  • Consent – cookies, analytics, marketing
  • Legitimate interest – platform security, prevention of abuse
  • Legal obligation – compliance, tax, and accounting

You may withdraw consent at any time by contacting admin@gogoonline.co.za.

6. Cookies, Analytics & Tracking Technologies

Gogoonline uses cookies and tracking technologies to:

  • Improve site performance
  • Analyse traffic behaviour
  • Measure advertising effectiveness
  • Deliver personalised ads and remarketing

We use tools including:

  • Google Analytics
  • Google Ads
  • Meta/Facebook Pixel
  • TikTok Pixel

Your options:

  • Manage or withdraw cookie consent through your browser
  • EU/UK users must give explicit consent for non-essential cookies
  • CCPA/CPRA users may opt out of behavioural tracking

7. Sharing Your Information

We may share Personal Information with:

  • Hosting providers
  • Payment processors
  • Analytics and marketing tools
  • Customer support systems
  • Legal or regulatory authorities (when required)
  • Business successors if ownership changes

All third parties operate under confidentiality agreements and may not use your data for their own marketing.

8. Cross-Border Data Transfers

Your data may be transferred outside South Africa (e.g., EU, UK, USA) for hosting or processing.

All transfers comply with POPIA and international standards, including:

  • Standard Contractual Clauses (SCCs)
  • Adequacy rulings
  • Data processing agreements

By using the Platform, you consent to these transfers.

9. Data Retention

We retain your Personal Information only as long as needed for:

  • Service delivery
  • Legal and tax obligations
  • Security and fraud prevention
  • Dispute resolution

When no longer required, your information is securely deleted or anonymised.

10. Security

We take appropriate measures to protect your data, including:

  • SSL encryption
  • Secure storage and backups
  • Access controls
  • System monitoring
  • Vendor due diligence
  • Incident response procedures

However, no online system can guarantee absolute security.

11. Your Rights

Depending on your location, you may:

  • Access your Personal Information
  • Request corrections
  • Request deletion (where legally permitted)
  • Withdraw consent
  • Object to processing
  • Request data portability (GDPR regions)

You may also file a complaint with your local authority or with the South African Information Regulator.

Information Regulator SA: www.justice.gov.za/inforeg/

12. Marketing Communications

We may send you:

  • Service notifications
  • Platform updates
  • Promotional content (only where permitted)

You can unsubscribe at any time.

13. Children's Privacy

Gogoonline is strictly for users 18 years or older.

We do not knowingly collect information from minors.

If such data is found, it will be removed immediately.

14. Links to Third-Party Websites

Gogoonline may include links to external sites.

We are not responsible for their privacy practices.

Please review their policies before providing any information.

15. International Users & Jurisdiction

If you use Gogoonline from outside South Africa, you acknowledge that your data may be processed in South Africa and other countries with appropriate protections.

16. Updates to This Policy

We may update this Policy periodically.

The "Last Updated" date shows the current version.

Material changes will be posted on the website.

Continued use of the Platform means you accept the updated terms.

17. Contact Us

GOGOONLINE1 (Pty) Ltd